Refund Policy

We are committed to providing high-quality products and ensuring customer satisfaction. However, we understand that there may be instances where a refund request is necessary.

By purchasing our products through CopeCart US, you agree to the following refund policy.

1. Contact Us First

If you are unsatisfied with your purchase, you must first contact our support team at [email protected] before requesting a refund through CopeCart.
Our team will review your request and may offer support, troubleshooting, or alternative solutions before proceeding with a refund.

2. Refund Eligibility

Refund requests must meet the following conditions:

Refund Period

We offer a [14-day OR 30-day] money-back guarantee, depending on the refund period applicable at the time of your purchase. Refund requests submitted outside this timeframe will not be accepted.

Eligible Purchases

Refunds are available only for digital courses and programs purchased directly through CopeCart US.

Valid Reasons for a Refund

A refund request may be considered under the following conditions:

  • You have actively engaged with the product and followed the provided training but did not achieve the expected results, such as leads, sales, or conversions.
  • You have not received access to the product due to a technical issue.
  • You were incorrectly charged due to a billing error.

3. Refund Exclusions

Refunds will not be granted in the following cases:

  • Outside the Refund Period – Refund requests submitted after the stated refund period (either 14 or 30 days) will not be considered.
  • Multiple Refund Attempts – If you attempt to abuse our refund policy by requesting multiple refunds for purchases under different accounts.
  • Breach of Terms – Refunds will not be granted if you violate our terms of service, share access to the product, or engage in fraudulent activity.

4. Refund Processing

  • If your refund request is approved, the refund will be processed through CopeCart US and credited back to your original payment method.
  • Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
  • If you do not receive your refund within this timeframe, please contact CopeCart support directly.

5. Chargeback & Dispute Policy

Initiating a chargeback or payment dispute with your bank or payment provider without first contacting our support team may result in permanent account suspension and loss of access to future products and services.

We encourage all customers to resolve refund requests through our official support channels before taking further action.

6. Contact Information

For any refund inquiries, please contact us at:

RS Media Publishing
c/o COCENTER
Koppoldstr. 1
86551 Aichach, Germany

Email: [email protected]